Panhandle Home Health, Inc. has earned the 2024 SHPBestTM “Superior Performer” Patient Experience Award
Martinsburg, West Virginia, July 28, 2025 – Panhandle Home Health, Inc. has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient experience score that ranked in the top 20% of all eligible SHP clients for the 2024 calendar year.
The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2024 award recipients were determined by reviewing and ranking the overall experience score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient experience a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.
“SHP recognizes how much hard work is involved in providing excellent patient care, and we are proud to acknowledge the tireless efforts of our top-performing customers through our annual SHPBest award program. These organizations care deeply about the patient experience and they never stop striving to improve every single year”, said Kevin Vogel, President of SHP.
This is the fourth year in a row that Panhandle Home Health has been recognized for being a Superior Performer and Executive Director, Lisa Bivens, credits the team at Panhandle Home Health that strives every day to provide the best care possible to our patients.
“Winning this award is not just a testament to our hard work but a reminder of the values we stand by. It reaffirms our commitment to excellence and motivates us to serve this community with excellence and compassion! Patient satisfaction is our true “stamp of approval,” and I couldn’t be more honored to have such an amazing team here at Panhandle Home Health!” said Lisa Bivens, RN, Executive Director.
Panhandle Home Health, Inc. (PHHI) provides in-home skilled nursing, therapy and related support services to the Eastern Panhandle community and is dedicated to giving professional, high-quality patient-specific care. Offering expert, trusted medical care since 1976, Panhandle Home Health, Inc. is a non-profit agency developed by the community, and since its inception has conducted thousands of visits to patients of all ages in Jefferson, Berkeley, and Morgan counties.
Read more about the SHPBest awards program, including methodology and award recipient lists at https://www.shpdata.com/home-health/shpbest-hhcahps.
About Panhandle Home Health, Inc.
Panhandle Home Health, Inc. is a non-profit Medicare-certified home health agency that has served the community since April 1, 1976. The agency works extensively with other agencies, including the Chamber of Commerce and local Rotary clubs and serves as a partner agency of the United Way of the Eastern Panhandle. The office is located at 208 Old Mill Road in Martinsburg. For more information or to make a referral, call 304-263-5680 or visit panhandlehomehealth.org.
About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance.