About Us

We Provide

Skilled Healthcare in the Comfort of your Home!

Panhandle Home Health has been serving the Eastern Panhandle of West Virginia since 1976.  The majority of our staff has 10 or more years of experience in our community as home care providers.

Together we’ve helped thousands of families find the very finest solutions for their home health needs.

Panhandle Home Health, Inc. is a nonprofit home health care agency and is a partner agency of the United Way of the Eastern Panhandle.

Benefits of Home Health Care

Protects Personal Freedom

Improves Healing

Saves Money

Provides Companionship

Reduces Stress for Client and Loved Ones

Our Leadership


Lisa Bivens

Executive Director

Lisa is an RN, having graduated from Shepherd University in 1983. She came to Panhandle Home Health in 1984, and worked initially as a staff nurse in the field. A few years later, Lisa assumed the role of the first Home Health Intake Coordinator for the organization, responding to hospital referrals, visiting with patients, verifying insurance and obtaining authorizations for home care and completing the initial diagnosis coding. Lisa became the Assistant Director of Clinical Services in 1991 and in 2006, she became the Administrator, now Executive Director, of Panhandle Home Health. She has received certifications in OASIS, Diagnosis Coding, Palliative and Hospice Care and is currently a certified BCLS instructor. As Executive Director, Lisa assumes the overall responsibility for the Agency and ensures the appropriate planning and monitoring of the organization and oversees the fiscal, developmental, and operational aspects of the Agency. She acts as a liaison between the Board of Directors, Professional Advisory Committee, staff and the Community. Lisa ensures that the Agency is compliant with all state and federal regulations as well as maintaining Medicare Certification.

Kelly Butts

Director of Clinical Services

Kelly J. Butts, RN, received her Bachelor of Science in Nursing from Shepherd University in 2010 and was employed as a Registered Nurse in the Medical Telemetry Department at Winchester Medical Center. She began her home health services career in 2001 as the Department Secretary at Northern WV Home Health in Keyser, WV before pursuing her degree. Kelly joined Panhandle Home Health in 2011 and in 2016, was appointed Director of Clinical Services. Her duties include making sure there are adequate staff available to meet the patients’ needs. She is active in the hiring and orientation process for all new staff. Kelly assists in the review of documentation ensuring that the collected information is accurate. In addition to these duties, she is available to assist in the management duties of PHHI, as needed.


Angela Gordon, RN

Assistant Director of Clinical Services

Angela M. Gordon is a 1999 graduate from Shepherd University. Her career began in ICU/ER at BMC then transferred to the Labor and Delivery Unit where she worked an additional year. Angela came to PHHI in 2000 and worked as a field clinician for 18 years. She has received certifications in OASIS, Diagnosis Coding, and is Wound Care Certified. In 2018, Angela was appointed Assistant Director of Clinical Services. Her duties include assisting with the hiring and orientation process for new clinicians, obtaining and reviewing appropriate face to face documentation to support the need for home health services, active involvement of multiple committees to improve outcomes for patients receiving home health services, assists with supervisory visits of clinicians who perform the OASIS assessment to ensure accuracy in data collection, and assists with chart audits to ensure accurate documentation. In addition to these duties, she is available in the management duties of PHHI, as needed.

Craig Potter

Craig Potter

Director of Finance

Craig graduated from WVU and is a Certified Public Accountant who has worked at Panhandle Home Health for the past twelve years. Craig oversees the daily financial activities of PHHI, reviews the agency’s financial condition and reporting to ensure they remain fiscally healthy. He ensures Agency fiscal compliance with the Medicare and Medicaid programs, along with monitoring reimbursement policies of all payers.


Melissa Stiles, RN

Information Technology Clinical Manager

Melissa started her career as a GNA at Fahrney Keedy Nursing Home in Boonsboro. She worked night shift while attending James Rumsey to obtain her LPN license. Melissa then worked for Homewood as an LPN until she was offered a position at Chambersburg Hospital for the LPN to RN FastTrack program. She graduated from Excelsior College with a Diploma in Nursing and began working at Washington County Hospital (now Meritus Medical Center) as an RN on the Neuro/Ortho/Trauma Floor. While working at Meritus, Melissa took classes at Shepherd University to obtain her Bachelor's in Nursing degree.


Cathy Reifer, RN

Assistant Information Technology Clinical Manager

Cathy is a Registered Nurse with 18 years of experience in the field of home health care. Cathy worked as a staff nurse visiting patients in their homes for 11 years and in 2004, she became the Information Technology Assistant Clinical Manager. She performs yearly clinical supervisory visits for Registered Nurses and Home Health Aides and assisted with orientation of new staff. Cathy participates with a team of educators for clinical staff education related to state data collection and the computer system software for point of care documentation. Cathy also assists with auditing clinical records and is involved with patient/clinician scheduling. She is active on the Quality Monitoring and Quality Improvement team. She chaired the Wound Care Task Force for Panhandle Home Health and has assisted in developing policies and best practices related to wound care and clinical documentation.

J. Ellen Kees, RN

Assistant Clinical Manager

Coming Soon...

Christina Johnson

Director of Resource Development

Chris has been with Panhandle Home Health since April 2008. She has worked as Development Director of the Gateway Foundation, Director of Annual Fund and Gift Administrator at Foxcroft School and was a Registered Sales Assistant at BCT where she obtained her FINRA Series 6 and 63 license in January 2007. She has over 25 years of health care experience and 15 years of fundraising experience. Chris plans and directs fundraising activities; organizes activities that promote Panhandle Home Health and its services; works to build the endowment fund at the Eastern West Virginia Community Foundation; identifies and applies for grant opportunities and represents the organization in community activities. Her duties also include developing the agency’s resources to benefit and support the mission of the organization.

Karen Kisner

Director of Administrative Services

Karen has been employed with Panhandle Home Health since November 1976 and is the Director of Administrative Services. She is a 2011 graduate of Leadership Berkeley and is also a member of the Eastern Panhandle Society of Human Resource Management. Karen is a 1975 graduate of Martinsburg High School. She and her husband Phil have been married for 31 years, have two children and reside in Berkeley County.

Dedicated to Our Clients
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We believe that every individual deserves the highest quality home health services.  Our professional, caring and compassionate team focuses on patient specific needs to provide exceptional skilled health care at home.


To be the leading and preferred home health care provider in our community by making a difference in the lives of those we serve.



A respectful and collaborative effort of a group to achieve a common goal in an effective and efficient manner.


The practice of being honest, trustworthy, and showing a consistent and uncompromising adherence to strong moral and ethical principles and values.


Responsibility for one’s own actions, behaviors, and decisions resulting in an increased commitment to work and morale.


The promotion of healthy interpersonal relationships by acknowledging and appreciating others wholeheartedly and working for organizational and community benefits rather than personal gains.


A focus on achieving the highest possible standards of performance and quality, setting high expectations, continuously improving processes, and striving for distinction in all areas of work.

At Panhandle Home Health, we believe that


What Our Clients Say

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The PHH staff are always prompt and attentive to my needs. Friendly while remaining professional. This was my first experience with any home health care agency and I will definitely request them again.
PHH Patient
Berkeley County
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Thank you from the bottom of my heart for the professional and compassionate care you provided my Mom. The help, assistance, guidance and compassion to me, her only child, will never be forgotten.
Child of a PHH Patient
Jefferson County
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The PHH staff are always prompt and attentive to my needs. Friendly while remaining professional. This was my first experience with any home health care agency and I will definitely request them again.
PHH Patient
Morgan County