Panhandle Home Health (PHH) has been recognized by Strategic Healthcare Programs (SHP) as a “Superior Performer” for achieving an overall patient satisfaction score that ranked in the top 20% of all eligible SHP clients for the 2022 calendar year.

The annual SHPBest™ award program was created to acknowledge home health agencies that consistently provide high quality service to their patients. The 2022 award recipients were determined by reviewing and ranking the overall satisfaction score for more than 3,200 home health providers. With the largest HHCAHPS benchmark in the nation, SHP is in a unique position to identify and recognize organizations that have made patient satisfaction a priority and have been rewarded for their efforts with high marks on the HHCAHPS survey.

“SHP is very excited to have the opportunity to recognize the hard work and dedication of our top-performing customers with the annual SHPBest awards. We commend these organizations for their determination to provide top-notch care to the patients and caregivers that they serve”, said Kevin Vogel, President of SHP.

This is the second year in a row that Panhandle Home Health has been recognized for being a Superior Performer and Executive Director, Lisa Bivens, credits the team at Panhandle Home Health that strives every day to provide the best care possible to our patients. “Receiving this acknowledgement inspires us to continue serving the community with professionalism, compassion, and competence – our staff truly care about each patient and the challenges that they are facing on their journey to wellness.”  The healthcare landscape is ever-changing and brings many challenges, says Bivens, and with the challenges, comes the opportunity to innovate and find new ways to provide patient-centered care.  “It’s encouraging and humbling to have the patients that we serve acknowledge our good work.”

Panhandle Home Health, Inc. (PHHI) provides in-home skilled nursing, therapy and related support services to the Eastern Panhandle community and is dedicated to giving professional, high-quality patient-specific care.  “We are honored to be recognized as an organization that makes patient satisfaction a priority” said Lisa Bivens, Executive Director of PHHI, “we’re proud to play a pivotal role in our patients’ lives and we believe our results reflect our love for people and place.”  Offering expert, trusted medical care since 1976, Panhandle Home Health, Inc. is a non-profit agency developed by the community, and since its inception has conducted thousands of visits to patients of all ages in Jefferson, Berkeley, and Morgan counties.

About Strategic Healthcare Programs (SHP)
Strategic Healthcare Programs (SHP) is a leader in data analytics and benchmarking that drive daily clinical and operational decisions. Our solutions bring real-time data to post-acute providers, hospitals, and ACOs to better coordinate quality care and improve patient outcomes. Since 1996, SHP has helped more than 7,000 organizations nationwide raise the bar for healthcare performance. Read more about the SHPBest awards program, including methodology and award recipient lists at